Operations Assistant

The Operational Assistant will be responsible for providing administrative support to the operations team, ensuring the smooth running of day-to-day business operations by managing tasks like data entry, data reconciliation, report generation as well as supporting the broader business, particularly the controlling and internal sales needs of the site.

KEY DUTIES AND RESPONSIBILITIES

General Administration

• Support all departments with administration where necessary (Filing, reporting etc.)

Payroll and HR Coordination:

• Ensuring confidentiality, facilitate the flow of information from the operations team to the outsourced payroll team. Ensuring accuracy and compliance with company policies and regulations.
• Handle payroll-related queries and escalate issues to the payroll administrator when necessary.
• Maintain and update confidential employee records (Digital and hard copy)

• Assist in recruitment processes, including scheduling interviews.
• Schedule and facilitate onboarding activities.
• Coordinate and support training sessions, ensuring alignment with organisational objectives.
• Maintain the monthly leave records
• Act as a point of contact for basic HR-related concerns, including medical aid and retirement benefit queries.
• Act as point of contact, escalating complex issues to HR as needed.

Customer Service, CTO and Plant Admin Support:

• Review and capture sales orders on the relevant systems.
• Monitor stock levels and coordinate purchase orders.
• Assist with invoicing and maintain strong client relationships through effective communication.
• Oversee the accurate reporting of data in organizational systems.
• Ensure alignment between physical inventory and system records.
• Ensure compliance with company standards and regulations.
• Identify and address inefficiencies in administrative processes.

QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED:

• Minimum Matric with a relevant tertiary qualification (diploma or degree)
• Proven experience in an administrative role,
• Experience in data management and reporting within a manufacturing environment (Advantageous).
• Proficiency in Microsoft Office, particularly Excel, and familiarity with ERP systems.
• Strong organisational and problem-solving skills.

KEY COMPETENCIES

• Attention to detail and accuracy in data management.
• Ability to handle sensitive information with confidentiality.
• Organisational skills to meet deadlines effectively.
• Analytical thinking and problem-solving skills.
• Team-oriented and adaptable to dynamic work environments.
• Commitment to maintaining operational excellence.